Last updated: 29 October 2026
Spearhead Clearance respects your privacy and aims to handle personal information responsibly and transparently.
This Privacy Policy explains what information we may collect when you use spearheadclearance.com, contact us or request a clearance quote, why we use it and the rights you have in relation to your information.
Who we are
Spearhead Clearance provides clearance and rubbish-removal services across London and surrounding areas.
For questions about this Privacy Policy or how we handle your personal information, you can contact us:
Telephone: 07487 441438
Email: hello@spearheadclearance.com
Information we collect
When you contact us or request a quote, we may collect information including:
- your name;
- email address;
- telephone number;
- postcode;
- the type of clearance service you require;
- information you provide about the property, items or clearance;
- photographs you choose to send us; and
- correspondence between you and Spearhead Clearance.
Our website and hosting systems may also process limited technical information, such as your IP address, browser or device information, access times and pages requested, where necessary to operate and protect the website.
Photographs
You can choose to send photographs to help us understand the size and nature of a clearance.
Please avoid including people, personal documents or other sensitive information in photographs unless it is genuinely necessary for your enquiry.
We use submitted photographs only where reasonably necessary to assess, quote for or carry out the requested clearance and for related business records.
How we use your information
We may use personal information to:
- respond to enquiries;
- assess clearance requirements;
- prepare or discuss quotations;
- arrange and provide clearance services;
- communicate with you about a job;
- maintain appropriate business and transaction records;
- protect and operate our website; and
- comply with legal or regulatory requirements.
We do not sell your personal information.
Our lawful basis
Where you ask us for a quote or engage us to provide a service, we may process your information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
We may also process limited personal information where necessary for our legitimate interests in responding to enquiries, managing our business, maintaining appropriate records and protecting our website, provided those interests are not overridden by your rights and interests.
In some circumstances, we may process information where necessary to comply with a legal obligation.
Who we may share information with
We may share personal information only where reasonably necessary with:
- people working for or on behalf of Spearhead Clearance;
- website hosting, email and other technical service providers;
- professional advisers where required; and
- regulators, public authorities or law-enforcement bodies where disclosure is required by law.
Service providers handling personal information on our behalf are expected to protect it appropriately.
International processing
Some technology or service providers may process information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure that appropriate data-protection safeguards apply.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include the time needed to respond to an enquiry, provide an agreed service, maintain appropriate business records and meet legal, accounting or regulatory obligations.
Photographs and enquiry information are not intended to be retained for longer than reasonably necessary for those purposes.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights including the right to:
- ask for access to personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to erase information in certain circumstances;
- ask us to restrict the way information is used in certain circumstances;
- object to certain uses of your information; and
- receive certain information in a portable format where the right applies.
You can contact us using the details above if you wish to exercise a data-protection right or raise a concern about how your information has been handled.
Complaints
If you have a concern about how Spearhead Clearance has handled your personal information, please contact us so that we can investigate it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
Cookies
The website may use cookies or similar technologies that are necessary for WordPress and the website to operate correctly.
We do not currently use personal information collected through the enquiry form for unrelated advertising or marketing.
If we introduce analytics, advertising or other technologies that require additional privacy information or consent, this policy and the website’s cookie controls will be updated accordingly.
Changes to this policy
We may update this Privacy Policy if the way we operate the website or handle personal information changes.
The date at the top of this page will show when it was most recently updated.